By: Caleb Ross
Whether a project is covered by insurance or paid for directly, Paul Davis Restoration of Brooklyn West says clients shouldn’t notice a difference in how the work is handled. The franchise, led by Felipe Jimenez de Lucio Perez, has built its process around treating both groups the same way from the first call through the final walkthrough.
The Same North Star, Regardless of Payment Method
Jimenez de Lucio Perez describes the company’s approach to consistency directly. “We communicate with our clients at every step of the way and always have their benefit as a north star,” he said. That standard applies whether a client is working through an insurance claim or paying out of pocket, with the same documentation, sequencing, and communication either way. In Park Slope, one of the company’s target neighborhoods, that consistency matters most for self-pay clients who might otherwise wonder whether they’re getting a lower level of service than someone with an insurance claim.
Upfront About Scope and Pricing
Jimenez de Lucio Perez also points to pricing transparency as central to how the company avoids disputes later in a project. “We’re upfront about scope and pricing so there are no surprises later,” he said. Free estimates are available for most restoration projects, with a small inspection fee for more detailed assessments that gets credited back if the client moves forward with the company.
Background-Checked Technicians on Call 24/7
The company also points to its technician vetting as a differentiator in an industry where credentialing can vary widely between companies. “We’re IICRC certified and provide 24/7 emergency response with on-call background-checked technicians,” Jimenez de Lucio Perez said, adding that the same standard applies whether a job is a residential water loss or a larger multifamily or commercial project. That range means a single company can handle a project regardless of scale, rather than a homeowner needing to find a different contractor once a job grows beyond a typical single-unit repair.
What Brooklyn West Clients Are Saying
Recent client feedback consistently points to responsiveness and thoroughness. Enrique S.C. described a ceiling leak that Felipe personally responded to on a holiday, saying the team patiently answered every question, coordinated closely with him on insurance paperwork, and confirmed the ceiling had fully dried before closing out the project. Dominique Y. said the team helped resolve a longstanding kitchen issue with courtesy and professionalism throughout. Sandy R. praised the team for checking in regularly and keeping her informed at every stage, calling the process transparent and describing the team as having done their best for her family.
Does Paul Davis Restoration of Brooklyn West treat insurance and self-pay clients differently?
No. The company applies the same structured process, documentation, and communication standard to every project regardless of how it’s being paid for.
Does the company offer free estimates?
Yes. Free estimates are available for most restoration projects, with a small inspection fee for more detailed assessments that is credited back if the client moves forward.
Are technicians background-checked?
Yes. The company says all on-call technicians are background-checked and IICRC certified, with 24/7 emergency response available.
What areas does Paul Davis Restoration of Brooklyn West serve?
The franchise serves Park Slope, Dumbo, Brooklyn Heights, Carroll Gardens, Bay Ridge, Cobble Hill, and surrounding neighborhoods throughout western Brooklyn.
Stay Connected With Paul Davis Restoration of Brooklyn West
For project updates and local news, homeowners can follow Paul Davis Restoration of Brooklyn West on Facebook and LinkedIn.
